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Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. This question is why. Tell me about a time when you turned an unhappy customer into a delighted customer. This question is another one meant to assess your skill level and qualification for the position you’re applying for. Again, remember to focus on qualities, which in this case, are going to be problem solving and adapting as well as teamwork. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. Again, we’ve gone over these in depth and you can see all that information here in our blog post Behavioral Questions and Answers 101. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center Why It Works: This interviewee focuses on a single component of good customer service – active listening – to good effect, demonstrating a solid command of the listening process within a customer-facing role. Explain and identify these parts, and the interviewer will be impressed with your knowledge. Learn more about The Interview Guys on our About Us page. They should give away some secrets that you can then use in your interview to answer this question, which will greatly impress the hiring manager. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. This is a variation of the common interview question "Tell me about yourself" and is a little more tricky to answer. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. Describe to me a time that an inferior product/service created a customer service issue for you and how you solved the situation. Take detailed notes. Have you ever dealt with a customer that was clearly “wrong”? A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. ‘Tell Me About Yourself’ – Sample Answers As you probably know, the answer to this question depends on the individual. Most customers already begin to feel taken care of once you listen carefully to their concerns. Are you available to work overtime? What is the difference between onshore and offshore outsourcing? We’ve gone over traditional interview questions before, so to quickly recap, traditional interview questions are the ones that basically get the interview machine rolling, the “starter” questions. Can you tell me about a time you had to make a fast Keep in mind that not all communication takes place out loud. Yes, the hiring manager wants to know if you have the skills to do the job, but they also want to know how you solve problems, how you handle conflict, and how well you get all this done while still managing to preserve the integrity of the company within the guidelines of the mission. Nobody wants an angry customer but sometimes it’s unavoidable. The context is your job interview, and introducing yourself means giving the best answer to “tell me about yourself” question. An interviewer asks the question, “What is customer service?” for a couple of reasons. Your interviewers will likely start out with a question about yourself and your background to get to know you. You can demonstrate your understanding of strong customer service throughout the interview. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. Finally, customer service is about clearly explaining solutions to clients. Secondly, interviewers want to be sure that you can identify the many parts that make up good customer service. Tailor your answer to fit the job. You’ll also find examples of strong answers to the question. While it might seem like an obvious answer to just focus on doing your job and doing it well, good customer service is deeper than just checking boxes off on the HR description for your position. Many organizations provide this information right up front, as part of their branding strategy. Here’s information on why interviewers ask this question, and on how to prepare and give a good response. From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! “Tell me about yourself.” It’s one of the most common (and tricky) job interview questions. We’ve covered a ton of ground in this post! This will help enable you to better answer the hiring manager’s situational questions with specific, targeted, laser focused answers. Remember, we’re thinking like ninjas, and like a ninja, you’ll need to tuck and roll when confronted with a situation like this. Yet, you should answer it in your own way, making you differentiate from other candidates. Why It Works: This candidate does a thorough job of listing all of the primary skills that good customer service representatives need: professionalism, active listening, a customer-centric focus, problem-solving, and communications. Why do you want to join BPO? This list also means that, as a job seeker who is interested in interviewing for a customer service representative position, you should be prepared for an incredibly wide array of potential interview questions. Hopefully you’ve already completed tip #1 and honestly evaluated whether or not this job is right for you. As long as you include the specifics of the situation, the task you were tackling, the action you took and the ultimate results of those actions (including, if applicable, what you learned from your unhappy customer) all while demonstrating your ability to problem solve, learn from your mistakes, and ultimately maintain the integrity of the company in a professional way, then this answer could be just as valuable to a hiring manger as 100 stories about how you won the day each and every time. Describe your comfort level with basic software such as Microsoft Office, Excel, Powerpoint or similar programs. The hiring manager wants to know how well you can handle placing a customer’s needs over your own situation. For example, customer service in part means being a good public face for the company. Customer representative jobs aren’t always easy and even people who truly posses all the traits and love the job have off days, but for people who have secured these positions without really knowing what the job entails or ensuring they’re the right fit, the job can be downright miserable. Go back over our list of desirable traits for a customer representative and ask yourself honestly if these all apply to you. Traditional interview questions are questions like “What is your highest level of education” or “Can you describe what your responsibilities and duties were at your last job for me?”. What is your preferred method of correspondence/communication? Don’t focus on what the company will be providing you. “What would you like to know?” This statement completely throws the question back at the interviewer in somewhat of an insulting way and he/she is forced to reword the question. This question is asked to evaluate how much research you did before the interview, and to see if you want this customer service job in particular versus any customer service job. Here is how to answer questions about customer service, along with tips on what the interviewer is looking for, and examples of the best responses. A job in the customer service industry is one of the most in-demand careers today. Tell me about yourself can be one of the most frequently asked questions in job interviews. Yes, the STAR method applies here as well. Remember, a good customer service representative is like a ninja and these questions are meant to help the hiring manager determine if you’re actually a ninja or just pretending to be one. A good customer service representative should be someone who is: Yes, this list seems overwhelming…but this list is exactly why, when it comes to securing a customer representative position, hiring managers are so particular in who they hire. With some planning, you can forget about feeling tongue-tied and instead turn those first few minutes into a chance to make a perfectly targeted pitch. Would you agree/disagree with them and why? Highlight your skills and how they directly align with the position you’re applying to. Experience that include specifics…and be honest manager doesn ’ t play in customer service branches of our,... Ask yourself honestly if these all apply to you to this request will set the tone for the.. And give a good response interview ( and a few assessment tests after that.. That strikes a Balance between being too self-reliant and being too self-reliant and being too self-reliant and being self-reliant. Your skills and how they directly align with the brand asked questions in an interview: Tell me about ”.? ” for a couple of reasons customer that was clearly “ wrong ” )! Ball and bouncing out of the ideal customer service interview questions, the... 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